Frequently Asked Questions



Do you take my insurance?

We take all major insurance policies, BCBS, United Healthcare, Aetna, Humana, Cigna including Tricare, Medicare and Oscar


Can I refer myself?

Yes, if you have an insurance plan that does not require a referral. Otherwise, please contact your family physician to obtain a referral. Our fax number is 210-497-8395, 210-637-9097 or they can email the referral to [email protected]


Do you take private pay patients?

Yes we do


Does my insurance pay for pain management?

Your initial evaluation visit and procedures to treat pain are covered by most insurances. We have an insurance department that evaluates each policy to determine coverage before your treatment.


Can I fill in my new patient paperwork prior to my visit?

Yes, visit this page click on Patient Resources and then Patient Forms. Scroll down on page and click on the relevant link to access form(s) you need.


With COVID19 and the recent information from the Governor, how can I stay safe coming into my appointment?

Very good question. We have set up new protocols and procedures within each of our clinics to keep you and our staff safe. Whether you come to our office for your appointment, we will take your temperature, ask you several questions about travel and whether you have been in contact or cared for a loved one that may have COVID19. We are sterilizing our clinics after each patient and every hour. Your safety and wellbeing are our top priority and we are grateful for the opportunity to be your pain management providers.


How can pain management help me?

Your pain management providers will evaluate and treat your pain, offering several options of treatment. Our providers have been trained at some of the most prestigious hospitals in the world and know how to identify your specific needs and treatments that will give you the most relief from your pain.


How are my pain management providers trained?

A pain management provider is board-certified, fellowship trained physician who is able to diagnose and treat acute and chronic pain conditions using a comprehensive, balanced approach.


When do I need to see a pain management provider?

There are many reasons for pain such as recent surgery, injury, illness or motor vehicle accident. The majority of pain can be managed immediately and pain that is acute in nature typically gets better in a short timeframe. On the other hand, chronic pain usually persists after the healing process should be complete.


What do pain management providers do?

We perform specialized testing or diagnosing of chronic pain conditions appropriately. Approve, prescribe and manage medications to your specific conditions at varying levels of severity.
Conduct procedures, like nerve blocks and spinal injections.


What happens on my first visit?

Our initial appointments include a physical exam, interview of your medical history, pain assessment, diagnostic testing or imaging. We discuss a plan for your treatment.


Will I be asleep for my procedure?

Most minimally invasive procedures performed in clinic are quick and relatively painless requiring only local anesthesia. Our providers will discuss each step of the procedure with you and provide you with information on different options of sedation that could be offered if necessary.


Will I be able to eat or drive if I’m scheduled for a procedure?

Our unsedateda procedures allow you to drive yourself home after your procedure. For our sedated procedures, you will be provided with instructions requiring you to fast before your procedure and you must have a licensed driver over 18 years of age to take your home after your injection.


Will I become addicted if I start taking pain medications?

Not all pain medications are addictive. Some people can become dependent on medications such as insulin, antidepressants and others. This is a normal part of using those medications. If you use pain medications regularly, your body adapts its tolerance level to this. Our providers work with each patient to ensure the right medication for the treatment. When prescribing long-term opioids, they monitor closely for risk factors and adjust accordingly.