Privacy Policy

Effective Date: 7/17/2024

We (collectively the "Company," "We," or “Us”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect
We collect several types of information from and about users of our website, including:

- Personal information such as name, postal address, email address, telephone number, and date of birth.
- Health-related information, including medical history, current symptoms, and treatments.

- Financial information necessary for billing, insurance, and health care operations.
- Non-personal information about your internet connection, the equipment you use to access our website, and usage details.

We collect this information:

- Directly from you when you provide it to us, such as when you fill out forms on our website, request further services, communicate with us via email or short message service (SMS), or when you interact with our social media pages.
- Automatically as you navigate the site using cookies, search queries on our website, web beacons, and other tracking technologies. This includes information about your browsing actions and patterns, which helps us improve our website and tailor our services to your needs. Automatic data collection technologies will also collect information about your computer and internet connection, including your IP address, operating system, and browser type.

- From third parties, including our business partners and service providers who assist us in delivering services to you.

2. Use of Information
We may use the information we collect:

- To provide medical services and treatments, including scheduling appointments, conducting medical evaluations, and providing prescriptions.
- To communicate with you, including via email, SMS, and other electronic messages regarding appointment reminders, test results, and healthcare information.
- To process payments and insurance claims related to services rendered.
- To improve our website and services by analyzing user preferences and trends.

- To comply with legal and regulatory requirements, such as maintaining records and reporting as required by state and federal law.

3. Disclosure of Information

We do not sell, rent, release, trade, or share your personal information with third parties for marketing or other promotional purposes without consent or legal obligation to do so. Any sharing of your information is solely to fulfill our obligations to you.

We may disclose your personal information:

- To healthcare providers and staff involved in your care, including specialists and laboratories.
- To third-party service providers who assist us in operating our website, providing IT services, processing payments, or delivering services to you.
- To comply with legal obligations, such as responding to subpoenas or court orders.

4. SMS Communication Policies

By providing your mobile phone number, you consent to receive SMS communications from us, including appointment reminders and other healthcare-related information at the number provided, including messages sent by an auto dialer. Message and data rates may apply. You can opt out of receiving SMS messages at any time by replying with "STOP" to any message to the number from which you received the message. Once we receive the message, you will no longer receive further text messages from us.

5. Children Under the Age of 13

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately. If we learn that we have collected or received personal information from a child under 13 years of age without verification of parental consent, we will delete the information.

If you are under 13 years of age, do not use or provide any information on our website or through its features.

6. Automatic Data Collection Technologies

We use automatic data collection technologies such as cookies, web beacons, and JavaScript to collect information about your browsing actions and patterns. This helps us improve our website and deliver a better service by:

- Estimating our audience size and usage patterns.
- Storing information about your preferences, allowing us to customize our website according to your interests.
- Speeding up your searches.

- Recognizing you when you return to our website.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

7. Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on our website are served by third parties, such as advertisers, ad networks, and analytics providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. We do not control these third parties' tracking technologies or how they may be used.

8. Your California Privacy Rights

California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided below.

9. Access and Correction

You can request access and review your personal information by sending us an email at info@sapaindoc.com or logging into the Patient Portal and visiting your account profile.

10. Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website

11. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. All changes are effective immediately when we post them on our

website. Your continued use of our website after we make changes is deemed acceptance of those changes. We encourage you to check this page periodically for updates.

12. Contact Information

If you have any questions about this privacy policy or our privacy practices, or if you wish to exercise your rights under applicable law, please contact us at:

Tricity Pain Associates

19230 Stonehue
San Antonio, Texas 78258

844-789-7246

info@sapaindoc.com

*Individual results are not guaranteed and may vary from person to person. *