Spindletop Pain Management and its affiliated practices, including Tricity Pain Associates, were notified by our third-party electronic medical records and claims processing vendor of a cybersecurity incident involving TriZetto Provider Solutions, the clearinghouse through whom patient claims are transmitted to insurance carriers.

TriZetto Provider Solutions has reported that it experienced a data security incident that may have involved certain patient information associated with healthcare providers that utilize its services.

What Information May Have Been Involved

According to the information provided to us, the potentially affected information may have included patient demographic information and/or health insurance claims information submitted for payment processing purposes.

What TriZetto Is Doing

TriZetto Provider Solutions has arranged for notice to potentially affected individuals and is offering credit monitoring and identity protection services where applicable. They have also established a dedicated website and call center to provide additional information.

For more information about the incident, or to enroll in the services being offered, please visit the TriZetto incident response website or contact their call center directly:

TriZetto Incident Website:
https://tpsincident.kroll.com/

TriZetto Call Center:
(844) 572-2725

Please note: If you click the website link above, you will be redirected to a third-party website that is not operated by Spindletop Pain Management or Tricity Pain Associates.

What You Can Do

Patients are encouraged to review the information provided by TriZetto and take advantage of any identity monitoring services being offered if applicable. As a general precaution, individuals should continue to monitor their insurance statements, explanation of benefits forms, and credit reports for any unusual activity.

Our Commitment to Patients

We take the privacy and security of patient information very seriously. While this incident occurred within a third-party vendor environment, we are closely monitoring the situation and working with our vendors to ensure appropriate safeguards are in place.

If you have questions specific to the TriZetto incident, please contact TriZetto directly using the information above.

If you have general questions regarding your care with our practice, you may contact our office at:

Phone: 844-789-7246
Website: TricityPainAssociates.com